Sony SupportBDV-E370

BDV-E370 / E870 / E970W / IZ1000W Firmware Upgrade Version M04.R.789

    Applicable Models
    About this download
    File Info
    System Requirements
    Install

    Applicable Models

    This information is for the following models:
    • BDV-E370
    • BDV-E870
    • BDV-E970W
    • BDV-IZ1000W

    About this download

    This utility is only for use with the products identified and sold in Asia Pacific. Not all models are sold in all countries. 
    What does this do?
    This utility upgrades the Blu-ray Disc/DVD Home Theatre System firmware to version 789 and provides the following benefits:
    Improvement over firmware version 788:

    • Improve Bravia(R) Internet Video connectivity.

    Benefits provided by previous upgrades and included in version 789:

    • Improves YouTube connectivity.
    • Adds the ability to play 1080/60p/50p video files produced by Cyber-shot and Handycam video.
    • Improves HDMI connectivity.
    • Resolves an uncommon issue where the Blu-ray Disc player connects to the Internet even when setting "Do not allow internet connection"
    • Resolves an uncommon issue where the xross media bar language may switch to English after the Blu-ray Disc/DVD Home Theatre System starts up.
    • Improves connectivity with the iPod touch® mobile digital device.
    • Support PARTY STREAMING Feature
    • Support Renderer Feature
    • BD-ROM playability improvement
    • HDMI connectivity improvement
    • iPod Touch connectivity improvement
    • Support Three Dimension feature
    • Support DLNA Feature
    • Connectivity of Router
    • Improves compatibility to enhance interactivity with some BD-ROMs.
    • Enhanced Gracenote Entertainment database browser features:
      Adds new features such Related Information Browse and Contents Search to improve your Blu-ray Disc™ movie database.
    • Enhanced photo slideshow:
      Adds new visual effects and music to add to your photos when they are displayed on a TV.
    • Improved operation stability of Auto Calibration.
    • Improved BRAVIA sync compatibility
    • Improved operation stability of Firmware upgrade.

    Recommended Operating System for the computer to create an upgrade disc:

    • Microsoft® Windows Vista® Home Basic
    • Microsoft® Windows Vista® Home Premium
    • Microsoft® Windows Vista® Business
    • Microsoft® Windows Vista® Ultimate
    • Microsoft® Windows Vista® Home Basic 64-bit
    • Microsoft® Windows Vista® Home Premium 64-bit
    • Microsoft® Windows Vista® Business 64-bit
    • Microsoft® Windows Vista® Ultimate 64-bit
    • Microsoft® Windows ® 7 Home Premium 32-bit
    • Microsoft® Windows ® 7 Home Premium 64-bit
    • Microsoft® Windows ® 7 Professional 32-bit
    • Microsoft® Windows ® 7 Professional 64-bit
    • Microsoft® Windows ® 7 Ultimate 32-bit
    • Microsoft® Windows ® 7 Ultimate 64-bit
    • Microsoft® Windows ® 8 32-bit
    • Microsoft® Windows ® 8 64-bit
    • Microsoft® Windows ® 8 Pro 32-bit
    • Microsoft® Windows ® 8 Pro 64-bit

    Check the Current Firmware Version 

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc / DVD Home Theatre System is connected.
    2. Power on the Blu-ray Disc / DVD Home Theatre System.
    3. Press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display.
    4. If the system starts to play a disc, press the "STOP" button and wait until the xross media bar™ menu is displayed on the television before proceeding.
    5. Use the arrow keys on the remote control to select "Setup" – "System Settings", and then press the ENTER button.
    6. Use the arrow keys to select "System Information", and then press the ENTER button.
    7.  The firmware version currently installed on the Blu-ray Disc /DVD Home Theatre System will be listed on the television screen.

      If the last three digits of the version number are 789 or higher, it is not necessary to install this firmware upgrade.

    How To Get the Firmware upgrade 
    There are three ways to obtain the Blu-ray Disc / DVD Home Theatre System firmware upgrade:
    Network upgrade: 

    • The Network upgrade operation is straightforward, so it is highly recommended that you use the Network upgrade method.
    • You will need to connect the Blu-ray Disc / DVD Home Theatre System to your Internet source using an Ethernet cable.
    • Please see the Network upgrade Instructions section, for more information.

    Create an upgrade Disc:

    • If you cannot connect the Blu-ray Disc / DVD Home Theatre System to your Internet source, please use the disc upgrade method.
    • Please click the button at the bottom of this page to download the firmware upgrade.
    • Please see the Download the Firmware and Create an upgrade Disc section, for more information.
    • A drive with CD disc burning capability, and a new blank CD-R disc are required to create the upgrade disc.

    Request an upgrade Disc

    • If you cannot connect the Blu-ray Disc / DVD Home Theatre System to your Internet source, please use the disc upgrade method.
    • If you cannot create a CD on your computer, Sony can provide a disc containing the firmware upgrade. Please contact Sony.
    • After you receive the disc, please see the Disc upgrade Instructions section, for more information.

    Network Upgrade Instructions 
    The Network upgrade operation is straightforward, so it is highly recommended that you use the Network upgrade method to upgrade the Blu-ray Disc / DVD Home Theatre System firmware.
    Important Notes

    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc / DVD Home Theatre System.
    • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc /DVD Home Theatre System to be unresponsive or to require repair.
    • WARNING!! Do not power off the Blu-ray Disc /DVD Home Theatre System or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc /DVD Home Theatre System to be unresponsive or to require repair.
    • In order to use this upgrade method it is necessary to have the system correctly connected to an active Internet connection.
      Note: If you cannot connect the system to your Internet source, please see the How To Get the Firmware upgrade section above for information about firmware upgrade disc options.
    • In order to perform the firmware upgrade, it is necessary to have the system correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.

    Firmware upgrade Instructions
    WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc / DVD Home Theatre System to be unresponsive or to require repair.
    Note: The firmware upgrade process usually takes about 15 to 30 minutes, depending on system configuration and network connection.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc / DVD Home Theatre System is connected.
    2. Connect the "LAN(100)" terminal on the system to your Internet source using an Ethernet cable.
    3. Power on the Blu-ray Disc / DVD Home Theatre System.
    4. If there is a disc in the system, please remove the disc.
    5. Press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display. .
      WARNING!! Cannot update it except for "BD/DVD" Function.
    6. At the xross media bar™ menu, use the arrow keys on the remote control to select "Setup" – "System Settings", and then press the ENTER button.
    7. Use the arrow keys to select "Quick Start Mode" and make sure that the "Quick Start Mode" is set to "Off".
      Note: If the "Quick Start Mode" is set to "On", change the setting to "Off". Otherwise, the firmware upgrade may not succeed.
    8. Use the arrow keys on the remote control to select "Setup" - "Network upgrade" and then press the ENTER button.
    9. The message "Perform version upgrade?" is displayed on the television.
    10. Select "OK" and then press the ENTER button.
    11. The download process starts and the download screen is displayed on the television.
    12. During the download the message indicating the progress as " */9" is displayed on the television.
      Note: The "*" changes to "0" through "9," indicating the download progress.
    13. After the download is complete, the upgrade starts and "UPDATING" appears on the front panel display.
    14. While the upgrade is installed, the message " UPDATING " is displayed on the front display.
    15. The firmware upgrade is complete when "COMPLETE" appears on the front panel display.
      WARNING!! Do not operate or power off the system until this message is displayed. Doing so may cause the Blu-ray Disc / DVD Home Theatre system to be unresponsive or to require repair. 
    16. The Blu-ray Disc / DVD Home Theatre System will automatically power off.
    17. Power on the Blu-ray Disc / DVD Home Theatre System.
    18. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 789, the firmware upgrade was successful.
      If you have questions or require assistance, please contact Sony.

    Network Firmware upgrade FAQ

    • "Update" and "INCOMPLETE" are displayed alternately on the front panel display. 
      Please perform the following procedure:
      1. Disconnect the AC power cord (mains lead) from the wall outlet (mains), then reconnect after several minutes.
      2. Power on the Blu-ray Disc /DVD Home Theatre System.
      3. Follow the Network upgrade Instructions again.
      • If the issue persists after performing the upgrade again, please contact Sony.
    • When running network upgrade, the television displays the message, "Connection status cannot be confirmed" and you cannot perform the firmware upgrade. 
      1. There may be a problem with the network connection. Verify that the network connection and settings are correct.
        Check the Ethernet cable to make sure it is securely connected to the "LAN(100)" terminal on the unit and to the Internet source.
      2. Check the Blu-ray Disc /DVD Home Theatre System network settings and confirm that the system has its own IP address.
        Note: If you use a proxy server, enter the IP address of the proxy server you use, instead of the proxy host name, in the "Proxy Server" input field.
      3. Follow the Network upgrade Instructions again.

    • The power was shut down during the upgrade process.
      Power on the Blu-ray Disc / DVD Home Theatre System, and then follow the Network upgrade Instructions again.

    • The network upgrade process has two parts, first the download and then the upgrade. If, after the download part is finished, the firmware upgrade process is still not finished after running after more than 30 minutes. 
      Please perform the following procedure:
      1. Disconnect the AC power cord (mains lead) from the wall outlet (mains), then reconnect after several minutes.
      2. Turn on the power of the Blu-ray Disc/DVD Home Theatre System.
      3. Please execute network upgrade procedure again.
      If the symptom does not improve after re-upgrade, please contact Sony.

    • The system does not output 3D signal after 3D update even if the system is connected to 3D-compatible TV.
      Connect 3D-compatible TV with an HDMI connection.
      Perform following:
      1. Press HOME. The home menu appears on the TV screen.
      2. Press to select Setup.
      3. Press to select Screen Settings, then press Enter.
      4. Press to select Output Video Format, then press Enter.
      5. Press to select HDMI, then press Enter.
      6. Select Auto, and follow the onscreen instructions to complete the setup.

    File Info

    File Name

    • UPDATA_M04R789.zip

    File Version

    • M04.R.789

    File Size

    • 36.9MB

    Release Date

    • 2015-01-07

    System Requirements

    • Windows 7
    • Windows 8
    • Windows Vista

    Install

    Details

    Download the Firmware and Create an upgrade Disc 
    If you cannot connect the Blu-ray Disc /DVD Home Theatre System to your Internet source, please use the disc upgrade method.
    Important Notes

    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc /DVD Home Theatre System
    • IMPORTANT: At this time, not all versions of CD burning software are able to create an upgrade disc. If you have difficulty creating a disc, please consider using the network upgrade method or requesting a disc. You may also opt to check back later to see if a newer version of the firmware upgrade has become available.
    • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc /DVD Home Theatre System to be unresponsive or to require repair.
    • WARNING!! Do not power off the Blu-ray Disc /DVD Home Theatre System or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc /DVD Home Theatre System to be unresponsive or to require repair.
    • Use a brand new CD-R disc to burn the firmware upgrade. The system may not be able to correctly read a dirty disc or a disc with scratches.
      Note: A CD-R disc is strongly recommended. Do not use a CD-RW disc.
    • Recommended operating system for the computer that will download the firmware upgrade:
      Windows 8, Windows 7, Windows Vista, or Windows XP is recommended.
    • A drive with CD disc burning capability, and a new blank CD-R disc are required to create the upgrade disc.
    • In order to perform the firmware upgrade, it is necessary to have the system correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.

    Download and Disc Creation Instructions

    1. Download the UPDATA_M04R789.zip file to a temporary or download directory (please note this directory for reference).
    2. Go to the directory where the file was downloaded and verify that the size of the UPDATA_M04R789.zip file is 38,764,545 bytes.
      a. Right-click the UPDATA_M04R789.zip file, and click "Properties".
      b. On the " UPDATA_M04R789.zip Properties" screen, verify that the "Size:" listed is "36.9 MB (38,764,545 bytes)".
      Note: The "Size on disk:" listed may be different. That is normal.
      c. If the file size is different than the "38,764,545 bytes", please download the UPDATA_M04R789.zip file again.
    3. Double-click the UPDATA_M04R789.zip file. Then, extract the ZIP file.
    4. The extracted files will be named "MSB04-FW.BIN” and “MSB04-FW.ID”
    5. To create a firmware upgrade disc, write the decompressed files (2 files) to root of CD-R disc using CD-R writing software. Follow the operating instructions for the writing software to create the disc.

    CD Burning Notes:

    • IMPORTANT: At this time, not all versions of CD burning software are able to create an upgrade disc.
    • In order for the upgrade disc to work, you must create it using the "Data Disc" option of your CD burning software.
    • The upgrade disc must be finalized. Be sure to select "Finalize CD (No further writing possible)" in your CD burning software to finalize the upgrade disc.
    • If write errors occur during the CD burning process, discard the disc and create a new upgrade disc.
    • Burning the disc using packet writing software is not supported.
    • Do not use an upgrade disc created using any other process than the one described above.

    Disc upgrade Instructions 
    The instructions below are for how to install the firmware upgrade using a disc.
    Firmware upgrade Instructions
    WARNING!! Do not power off the system or disconnect it from the AC power outlet. Doing so may damage the system to the point of requiring repair.
    WARNING!! Do not press any buttons, except as instructed, until the upgrade is complete. Doing so may damage the system to the point of requiring repair.
    Note: The firmware upgrade process takes a minimum of 30 minutes.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc /DVD Home Theatre System is connected.
    2. Power on the Blu-ray Disc/DVD Home Theatre System and press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display.
      Warning: you can only perform the upgrade when the "BD/DVD" function is selected.
    3. At the xross media bar™ menu, use the arrow keys to select "Quick Start Mode" and make sure that the "Quick Start Mode" is set to "Off".
      If the "Quick Start Mode" is set to "On", change the setting to "Off". Otherwise, the firmware upgrade may not succeed.
    4. Place the upgrade disc in the system, and close the disc tray.
    5. After the disc is loaded, the message, "Perform version upgrade?" is displayed on the television.
    6. Use the remote control to select "OK", and then press the ENTER button.
    7. The upgrade process starts and "UPDATING" appears on the panel display.
    8. While the upgrade is installed the message "UPDATING" is displayed on the front panel display.
    9. The firmware upgrade is complete when "COMPLETE" appears on the front panel display. Then, the system is turned off automatically.
      WARNING!! Do not operate or power off the system until this message is displayed. Doing so may result in your system being unresponsive and requiring repair.
    10. Turn on the system and remove the upgrade disc from the system.
    11. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 789, the firmware upgrade was successful.

    Check the Current Firmware Version

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc /DVD Home Theatre System is connected.
    2. Power on the Blu-ray Disc/DVD Home Theatre System and press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display.
    3. If the system starts to play a disc, press the "STOP" button and wait until the xross media bar™ menu is displayed on the television before proceeding.
    4. Use the arrow keys on the remote control to select "Setup" – "System Settings", and then press the ENTER button.
    5. Use the arrow keys to select "Quick Start Mode" and make sure that the "Quick Start Mode" is set to "Off".
      If the "Quick Start Mode" is set to "On", change the setting to "Off". Otherwise, the firmware upgrade may not succeed.
    6. Use the arrow keys to select "System Information", and then press the ENTER button.
    7. The firmware version currently installed on the Blu-ray Disc /DVD Home Theatre System will be listed on the television screen.

      If the last three digits of the version number are 789, the firmware upgrade was successful.

    Disc Firmware upgrade FAQ

    1. "INCOMPLETE" is displayed on the front panel display. 
      Please perform the following procedure:
      1. Unplug the AC cord, then plug the AC cord again.
      2. Power on the Blu-ray Disc / DVD Home Theatre System.
      3. Follow the Disc upgrade Instructions again.
      If the issue persists after performing the upgrade again, please contact Sony. 
    2. "UPDATING" is not displayed on the front panel display when the upgrade disc is inserted.
      Remove the upgrade disc from the system and delete the upgrade files from your computer. Follow the steps in the Download the Firmware and Create an upgrade Disc section to create a new upgrade disc and then follow the steps in the Disc upgrade Instructions section to install the firmware upgrade.
    3. The power was shut down during the upgrade process. 
      Power on the Blu-ray Disc / DVD Home Theatre System, and then follow the Disc upgrade Instructions again.
    4. When I double click on the UPDATA_M04R789.zip upgrade file I downloaded from the upgrade web site, the "MSB04-FW.BIN” and “MSB04-FW.ID” files are not created.
      The download may have failed. Delete the downloaded file and follow the steps in the Download the Firmware and Create an upgrade Disc section to create a new upgrade disc
    5. The firmware upgrade process is still not finished after running for more than 30 minutes.
      Please contact Sony.