Notice on end of free repair service for Sony VAIO JS4 Series All-in-one Desktop Personal Computers - Updated on 22nd March 2017

Dear Valued Sony VAIO customers

The free repair service for Sony VAIO JS4 Series All-in-one Desktop Personal Computers will end on 31st March 2017.

26-11-2009

Dear valued Sony VAIO customers,

Sony recently identified a minor quality issue involving a small percentage of the VAIO JS4 Series all-in-one desktop Personal Computer sold since October 22, 2009. When powering on or resuming from hibernation in a low temperature environment, the Personal Computer may not start properly.

Models affected:
VGC-JS45GF/P, VGC-JS45GF/Q, VGC-JS45GF/S, VGC-JS45LF/Q, VGC-JS43LF/P, VGC-JS45TF/P, VGC-JS45TF/Q, VGC-JS45SF/S, VGC-JS45SF/P

Sony will be providing free repair for customers of the affected models if such models exhibit the above-mentioned symptoms.

Please contact the nearest Sony Service Center if you have any of the models stated above.

We apologize for any inconvenience caused.

(Privacy policy)

Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)