Sony SupportPCG-K64

Article ID : S500011224 / Last Modified : 11/04/2018Print

What to do if the VAIO notebook automatically restarts when it is running in Windows XP?

    The VAIO notebook automatically restarts when it is running in Windows XP.


    If the VAIO notebook preinstalled with Windows XP restarts by itself when it is running, please make check the following.




    ■Was additional software installed on the computer?
    ■Was upgrading device (including Internal Memory) added to the computer recently?
    ■ Is the computer connected to an additional device?
    ■ Has the computer been infected with viruses?
    ■ Is the symptom resolved after closing all the resident software?
    ■ Is the symptom resolved after performing a System Restore?
    ■ Is the symptom resolved after system recovery?
    ■ Was additional software installed on the computer?

    If there is, please first uninstall the software, and then check whether the symptom is resolved.
    Please also confirm whether the software is compatible with Windows XP.




    ■ Was upgrading device (including Internal Memory) added to the computer recently?

    If so, please remove it, and then check whether the symptom is resolved.

    If certain upgrading device whose compatibility Sony cannot guarantee, the VAIO notebook may not work properly.
    Please contact the manufacturer of the upgrading device for more information.

     

    ■ Is the computer connected to an additional device?

    If the computer is connected to an additional device, please remove it, and then confirm whether the symptom is resolved.

    If the issue persists after removing the device, please uninstall the driver of the device to check if the issue can be resolved.
    If users have connected the computer with third-party hardware device whose stability and compatibility cannot be guaranteed, the VAIO notebook may not work properly.
    Please confirm whether the driver of the device is compatible with Windows XP.
    Please contact the device manufacturer for more information.




    ■ Has the computer been infected with viruses?

    If the computer is infected with viruses, please use antivirus software to detect and remove the viruses.

    Please refer to the Related Links below on how to detect and remove viruses on a computer.




    ■ Is the symptom resolved after closing all the resident software?

    Many resident programs are running in the background which may affect the system performance. Therefore, please close all the resident programs and see if the issue can be resolved.




    ■ Is the symptom resolved after performing a System Restore?

    Please perform a System Restore if there is a restore point available to enable users to revert the system to a previous state before the issue occurs.
    Regarding how to perform a System Restore, please refer to the Related Links below.




    ■ Is the symptom resolved after system recovery?

    After recovering system, please confirm whether the issue has been resolved.