Why does my LTE device not find an LTE network? (Android 9 or Android 10)

Valid for

• Xperia devices running Android 10
• Xperia devices running Android 9.0

Solution

LTE is not supported by all operators, and support for LTE can therefore vary by market and region. Alternatively, you might be in a location with poor LTE reception. Try these methods one after the other and, if possible, solve the problem:

• Contact your operator and check that your operator supports LTE, your contract includes LTE and that LTE is available at your location.
• If it's not activated, activate LTE in the device.
• Check the signal strength icon  in the status bar to make sure that your device is connected to a network. If the signal is low or there is no signal, move to an open location, or get close to a window.
• Turn off your device and then turn it back on. Then search for a network from the device to check if an LTE network is available.

Activating LTE in the device

To activate LTE in the device

1. Find and tap Settings > Network & Internet > Mobile network > Advanced > Preferred network type.
2. Select 4G (preferred)/3G/GSM.

Searching for networks

To search for available mobile networks

1. Find and tap Settings > Network & Internet > Mobile network > Advanced.
2. Tap the on-off switch beside Automatically select network to the right.
3. Select an available LTE network in the list that appears.