Cannot connect Apple CarPlay or Android Auto to the car stereo

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check the following:

1. For Apple CarPlay only: On the iPhone, select Settings → Screen Time → Content & Privacy Restrictions, then set CarPlay to Allow.
2. Restart your smartphone.
3. Try the following, depending on the connection method:

   For a USB connection

   Replace the existing cable that you use to connect the smartphone with a new, shorter cable.

   Note:

   • The condition of the cable you have been using may have deteriorated causing it not to work properly.
   • If you use an iPhone, we recommend using a Lightning cable manufactured by Apple.
   • For models with a supplied USB extension cable, if you need to use a USB extension cable, use the cable supplied with the car stereo.

   For a wireless connection

   1. Pair with the smartphone again following these steps:
      1. In the Device Connection screen of the car stereo, deregister the smartphone that could not be connected.
      2. In the Bluetooth settings of the smartphone, deregister the car stereo.
      3. Pair the smartphone and car stereo again.
   2. In the Device Connection screen of the car stereo, deregister any devices that are not in use, then try connecting with the smartphone again.
      Note: The connection can fail if there are many devices that can be connected with the car stereo.

If the issue is not resolved after trying the appropriate steps above, you can also refer to the following service support page:

• Apple CarPlay: https://support.apple.com/HT210892
• Android Auto: https://support.google.com/androidauto/answer/6348190