Before you start
Step 1: Power Reset
First, try performing a Power Reset if you have not done so already. A Power Reset does not usually reset settings such as those mentioned below Warning to factory settings. If you have already performed the Power Reset, proceed to the next step.
Step 2: Factory Data Reset
WARNING! A Factory data reset deletes all customized settings, including channels, account information (such as a Google account), system and applications data, downloaded apps, wired and Wi-Fi network settings, parental lock settings, and camera device's data. The TV will return to how it was at the time of purchase.
Select your TV type:
- Open the
Settings screen.
How to access Settings
- If the remote control has a Quick Settings (
or 
) button, press the Quick Settings button and select Settings. - If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
- Select System.
- Select About.
- Select Reset.
- Select Factory data reset.
Note: If you do not want to proceed with the Factory data reset, then select Cancel or push the Back button on the remote control. - Select Erase everything.
Note: If the Quick settings button cannot be used, try the following steps.
(Except for models released in 2024, W8K, W8L, X74K, X75K, X64L, X70L, X74L, X75L, and X77L series.)
Using the Help menu
- On the TV remote control, press the HELP button or press the
(Input) button, and then select Help.
Note: If Help is not shown in the input selection screen, select Edit and add Help. - Select Manual (Help Guide).
- Select Settings.
- Select Using the Quick Settings.
- Select
Settings. - Select System.
- Select About.
- Select Reset.
- Select Factory data reset.
- Select Erase everything.
Notes:
- Some of the application's data might be recovered if Apps synced with your Google account.
- Android 9, Android 10:
HOME — Settings — Device Preferences or Accounts & Sign-In — Google — Choose synced apps — select items which sync with an account — Sync now - Android 7.0, Android 8.0:
HOME — Settings — Google — Choose synced apps in Sync — select items which sync with an account — Sync now - Android 6.0:
HOME — Settings — Personal — Google — Choose synced apps in Sync — select items which sync with an account — Sync now
- The factory reset may take a few moments. Please wait until you are informed that the process has been completed.
- After the Factory Reset process completes successfully, your TV proceeds into the Initial Setup wizard. You will need to agree to the Google Terms of Service and Google Privacy Policy.
- If you use Touchpad remote control, the pairing sequence will have to be activated again after a factory reset.
How to perform a Factory data reset
The operation procedure varies depending on the status of the TV.
Note: The display screen may differ depending on the model or OS version.
- Turn on the TV.
- Press the HOME button on the remote control.
Note: If the HOME button on the remote control does not work, refer to If the Home screen cannot be displayed. - Select Settings.
- The next steps will depend on your TV menu options:
- Select Device Preferences — Reset.
- Select Device Preferences — About — Reset, Factory reset, or Factory data reset.
- Select Storage & Reset.
- Select Factory data reset or Reset.
- Select Erase Everything.
Notes:
- If asked to provide a password, enter the password for the Parental lock (Broadcast).
- For X7, and W8 series: Skip this step.
- Select Yes.
Note: If the Home screen cannot be displayed (the HOME button on the remote control does not work), check the following.
For X75H, X7, and W8 series
If there is a response when you press the ACTION or Quick Settings button on the remote control, follow the procedure below.
- Press the ACTION or Quick Settings button on the remote control.
- Select Settings.
- Select Device Preferences.
- The next steps will depend on your TV menu options:
- Select About — Factory reset or Factory data reset — Factory data reset.
- Select Reset.
- Select About — Reset.
For other models
