The Blu-ray Disc player is unresponsive and shows a blue screen after performing the set up.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow the steps below if a blue screen appears and you are unable to operate the Blu-ray Disc player.
- Using the supplied remote, press the HOME button.
- Select Setup.
- Select Software Update.
IMPORTANT: Do not cancel or disrupt the update process by either turning off the Blu-ray Disc Player or disconnecting the Internet connection.
If the issue is not resolved or if the player continues to reboot (turn on and off) after trying the steps above, service may be required.
Warranty Information
For information on Sony warranties
Spare Parts Distributor
Contact our Spare Parts Distributor
Contact support
Contact our Support team
Wall Mounting and Installation Partner
Contact our Wall Mounting and Installation Partner
Support by Sony (Mobile App)
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