I’m having trouble using an application specific to Australia on my Sony TV

For how to perform software update, refer to: How to perform a software update

1. Point the remote control to the illumination LED and press and hold the POWER button of the remote control for about 5 seconds until a message Power off appears.
2. The TV reboots automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press the POWER button on the remote control to turn on the TV.
3. TV reset operation is complete. Check if your issue has been resolved.

1. Disconnect the power cords (mains leads) in order of TV, router, and modem.
2. Connect the power cords (mains leads) in order of modem and router. Wait for about 2 minutes after the TV power cord (mains leads) is disconnected.
3. Connect the TV power cord (mains leads) and power cords of the modem and router. Turn on the TV, and then check if your issue has been resolved.

For how to perform Factory Data Reset, refer to:

• Android TV: How to reset the Android TV™ to factory settings
• Google TV: How to perform a Power Reset or a Factory data reset on a Google TV™

For how to perform software update, refer to: How to perform a Firmware / Software update on BRAVIA TV?

1. Press the HOME button on the remote.
2. Select Settings. NOTE: The next steps will vary slightly depending on the model being used. Refer to the manual for model specific information.
3. Select either Setup or Network.
4. Select Refresh Internet Content.

1. Disconnect the power cords (mains leads) in order of TV, router, and modem.
2. Connect the power cords (mains leads) in order of modem and router. Wait for about 2 minutes after the TV power cord (mains leads) is disconnected.
3. Connect the TV power cord (mains leads) and power cords of the modem and router. Turn on the TV, and then check if your issue has been resolved.

For how to perform Factory Data Reset, refer to: How to reset the television to the original factory settings.

Having issues signing in to SBS on Demand?

If you’re having some issues signing into the SBS on Demand application, we recommend following their steps at: https://help.sbs.com.au/hc/en-au/articles/360003481356-How-do-I-sign-in-to-SBS-On-Demand-on-my-smart-TV-

What applications can access SBS on Demand?

To view a full list of devices that you can access SBS on Demand on, click: https://help.sbs.com.au/hc/en-au/articles/360002033396-What-devices-is-SBS-On-Demand-available-on-

Still having issues with SBS on Demand?

If you’re still experiencing some issues while trying to use the SBS on Demand application, we suggest getting in touch with the SBS on Demand Customer Support team at: https://help.sbs.com.au/hc/en-au/articles/360002011516

The Stan app won’t load on my Sony Smart TV

If you're having issues with the Stan app not loading on your TV, we suggest trying the steps provided by Stan at: https://help.stan.com.au/hc/en-us/articles/219378067-The-Stan-app-won-t-load-on-my-Sony-Smart-TV

Stan is stuck on "Fetching your stream" on my Sony TV

If the app is stuck on the "Fetching your stream", you can follow the steps outlined at: https://help.stan.com.au/hc/en-us/articles/360000636555-Stan-is-stuck-on-Fetching-your-stream-on-my-Sony-TV

Still having issues with Stan?

If the issues you're experiencing are only happening while using the Stan app on your TV, you can get in touch with the Stan support team at: https://help.stan.com.au/hc/en-us/requests/new

Experiencing some issues while using Tenplay?

If you're having some issues that are only occuring with the Tenplay app, we suggest reviewing the Tenplay Support page at: https://helpdesk.tenplay.com.au/support/home

Having some issues when trying to use 7Plus?

If you're running into some problems while trying to use the 7Plus applicaion, we suggest trying some of their troubleshooting at: https://support.7plus.com.au/

Need some help from the 7Plus Support team?

If the issues you're experiencing only occur while using the 7Plus application, we suggest reaching out to the 7Plus support team at: https://support.7plus.com.au/hc/en-au/requests/new

Need some help with Kayo on your Sony TV?

If you’re having issues using the Kayo application on your Sony Bravia TV, try the following troubleshooting steps. Each of these steps represents a possible solution to this issue, check if the issue continues to appear after completing each step.

• How do I watch Kayo on TV?
• Why am I experiencing buffering in Kayo?
• Why am I getting error messages on Kayo?
• General troubleshooting tips for Kayo

If your issue is not listed above, we recommend reading through the helpful Kayo support articles at: https://help.kayosports.com.au/ or getting in contact with Kayo directly via https://help.kayosports.com.au/s/contactsupport

Need some help with Binge on your Sony TV?

If you’re having issues using the Binge application on your Sony Bravia TV, try the following troubleshooting steps. Each of these steps represents a possible solution to this issue, check if the issue continues to appear after completing each step.

• How to activate Binge on your Sony TV?
• How do I watch Binge on my Sony TV?
• Why am I getting an error message on Binge?
• General troubleshooting tips for Binge

If your issue is not listed above, we recommend reading through the helpful Binge support articles at: https://help.binge.com.au/ or getting in contact with Binge directly via https://help.binge.com.au/s/contactsupport