Frequently asked questions about the Android™ 8.0 Oreo™ update – May 2019

A new TV software update is available for Android TV™ models.
The operating system will be updated to Android 8.0 Oreo if the operating system of your TV is Android 7.0 Nougat.
The automatic update will be available step by step and it may take time until you get the firmware. You can manually download the firmware from support site, and update your TV using a USB flash memory drive.

Applicable Products:

2019 models: A8G, W80G, X80G, X85G(KD-43/49), X90G series
2018 models: A8F, W80F, X75F, X78F, X83F, X85F, X90F series
2017 models: A1, X75E, X82E, X95E, X80E, X85E, X90E, X93E, X94E series
2016 models: S80D, X70D, X75D, X80D, X83D, Z9D series

For the procedure to check the model name, refer to the following.
How to check the model name, serial number, and system software version for BRAVIA TV

For the procedure to update the software, refer to the following.
How to perform a software update

What will change when the TV is updated to Android OS 8.0 Oreo?

Updating your TV software will add and improve various features. Refer to the following for details.

Android TV™ software update information

What has changed in the Home menu?

For details about differences in the Home screen before and after the update, refer to the following.
What has changed in the Home menu after the software update?

An unfamiliar message is now displayed.

• If you turn on the TV and an error message such as Unable to access the Internet is displayed at the upper right of the screen, refer to the following.
  What is the message at the upper right of the screen when TV is turned on?
   
• For details about messages that are displayed in the Home menu, refer to the following.
  What is the message on the Home menu?

*Android and Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez International, Inc. group.